Why don't I see all my subscriptions yet?
Why don't I see all my subscriptions yet?
Discovery happens in two waves. The first scan captures what’s visible from your connected integrations within a few minutes. Apps that only show up in invoice emails are added as those emails are parsed, usually within an hour or two of connecting Gmail. If something is still missing after a day, upload an invoice manually to seed it.
How does ClearSpend know an app is "active"?
How does ClearSpend know an app is "active"?
An app is marked Active when there’s a recent login, OAuth grant, or charge. Inactive means ClearSpend hasn’t seen any of those signals in your selected time window, which is a good prompt to review it for cancellation.
Can I track multiple currencies?
Can I track multiple currencies?
Yes. Each subscription is stored in its native currency (you’ll see entries like
AED 185.68 or NPR 1,673,278) and converted to your workspace default for the totals on the dashboard.Do you reach into our actual card data?
Do you reach into our actual card data?
Yes, if you opt in. Connect your card uses Plaid for read-only transaction sync — ClearSpend never sees full card numbers and does not initiate payments. You can also use invoices, receipts, OAuth signals, and CSV statement uploads without linking a card.
What is the difference between "Spend" and "Reconciled" on the trend chart?
What is the difference between "Spend" and "Reconciled" on the trend chart?
Spend is everything we attribute to a subscription, whether or not we’ve matched it to a document. Reconciled is the subset that has supporting documentation. The gap between them is your reconciliation backlog.
Who can change processing rules?
Who can change processing rules?
Owners and Admins. Rules apply to the entire workspace; a rule that filters out “grepsr” affects all members.
Where do I report a bug or request a feature?
Where do I report a bug or request a feature?
Email support@clearspend.ai or see Get help. AI Spend is still marked WIP in the sidebar — feedback there is especially useful.
How do I group two subscriptions for the same vendor?
How do I group two subscriptions for the same vendor?
On Subscriptions → Overview, select at least two rows and click Group in the bulk bar. See Group subscriptions.
How do I request missing invoices from many owners at once?
How do I request missing invoices from many owners at once?
Use Request missing invoices on the Subscriptions toolbar. See Request missing invoices.
Can I upload an invoice from the Chrome extension without opening the app?
Can I upload an invoice from the Chrome extension without opening the app?
Yes. Open the extension popup and drop or browse for a file. See Chrome extension and Adding a data source.
Who receives Slack renewal notifications?
Who receives Slack renewal notifications?
The workspace Owner after Slack is connected under Integrations. See Slack integration.
Why was my upload rejected?
Why was my upload rejected?
File size limits depend on the upload path (8 MB vs 10 MB). See Limits and formats or Troubleshooting.